Refund policy

Shipping Policy

We currently ship orders within India.

Processing and Dispatch

Orders are processed and dispatched within 2 to 5 business days
Business days do not include Sundays or public holidays
Dispatch timelines may vary during high demand periods or special launches

Delivery

Once dispatched, delivery timelines depend on the courier partner and the destination
We use trusted logistics partners to ensure safe delivery
Tracking details will be shared once the order is shipped

Incorrect Address or Failed Delivery

Please ensure your shipping address and contact details are accurate
We are not responsible for delays or failed deliveries caused by incorrect or incomplete address details provided by the customer

Cancellation Policy

Order cancellations are not allowed once an order has been placed
Please review your order carefully before completing payment

Since our books are processed and packed shortly after ordering, we are unable to accommodate cancellation requests.

Refund Policy

We do not offer refunds under any circumstances
This includes but is not limited to:

Change of mind
Incorrect selection of product
Delay in delivery caused by courier partners
Refusal to accept delivery

All sales are final.

Exchange Policy

We offer exchanges only in the case of damaged products.

Eligibility for Exchange

An exchange is allowed only if:

The product is received in a damaged condition
The exchange request is raised within 3 days of delivery
The product is unused and returned in its original condition

How to Request an Exchange

To request an exchange, please email us at oceanbloombooks@gmail.com within 3 days of receiving the order with:

Order ID
Clear photos or video showing the damage
A brief description of the issue

Requests raised after 3 days of delivery will not be accepted.

Exchange Process

Once the damage is verified, we will arrange for a replacement of the same product
Exchanges are subject to stock availability
We do not offer exchanges for reasons other than damage

Non-Exchangeable Items

Products that are not damaged
Products reported after 3 days of delivery
Products that show signs of use or mishandling
Items damaged due to improper handling after delivery

Important Notes

Minor variations in printing, colour, or finish are not considered damage
Packaging damage without product damage does not qualify for exchange
We reserve the right to deny an exchange if the claim does not meet the above conditions

Contact

For any shipping or exchange related queries, please contact us at:

Email
oceanbloombooks@gmail.com